REVIEWS

Joe cooper chevy was very professional and even had a clean waiting room with snacks and drinks. Very happy

Derick Bales is always the most reputable Service Advisor. He makes sure that my Silverado 3500 HD is taken care of.

Kept me informed on what service was going on. Great experience!

Kobe stayed in contact throughout the entire process and always made sure I knew what was going on.

We brought our 2024 GMC Yukon in for an oil change, and Kobe was our Service Advisor. During their inspection, the team noticed a few areas of concern that needed attention. Catching those issues early potentially saved us from a much bigger headache and more expensive repairs down the road, which we really appreciate. Kobe was great throughout the entire process—excellent communication, kept us informed, and made sure everything was taken care of. We’ve consistently had great experiences working with Kobe and his team, and this visit was no exception. It’s nice having a service department that actually takes the time to thoroughly inspect the vehicle instead of just doing the service you came in for and sending you on your way. We’ll definitely continue bringing our Yukon here. Highly recommend Kobe and the entire service team!

The service department is great!! Kobe and everyone there was friendly and very helpful! My wife and I have always had a good experience with the service provided.

My experience with Joe Cooper Chevrolet was disappointing from beginning to end. My 2025 Chevrolet Equinox RS was at the dealership for over a month due to rodent damage to the fuel tank wire harness. While I understand delays happen and that parts can be backordered, what I cannot overlook is the lack of communication, inconsistent information, and the way my concerns were handled throughout the process. From the beginning, I was led to believe that a completely new wire harness was required, and I was quoted approximately $1,200 for the repair. After waiting weeks with little to no updates, I received a text from my service advisor that stated, “Still no ETA… the tech is gonna try… make his own connector and harness or somehow try and rebuild this one.” This immediately raised questions. If rebuilding the harness was a possible solution, why wasn’t that discussed before I was quoted for replacing it? It made me question whether I was initially being sold a more expensive repair than what was actually necessary. Throughout the repair, I often had to reach out first for updates instead of being proactively informed. When I did ask questions about the repair, the pricing, and why the plan had changed, I felt my concerns were dismissed rather than answered. As someone paying over $1,000 out of pocket, I believe I deserved clear explanations and transparency, not responses that made me feel like I was inconveniencing the staff. The most disappointing part of my experience happened after my vehicle was repaired. I was told that if I completed the customer satisfaction survey, I shouldn’t leave a negative review because it would affect my service advisor’s income. That was extremely unprofessional. Customer surveys exist to provide honest feedback about the experience we receive. I should never feel pressured to change or withhold truthful feedback to protect someone’s paycheck. I also had to absorb a $1,200 repair bill, so asking me to consider someone else’s financial impact while disregarding my own was inappropriate. I appreciate the technician’s efforts to get my vehicle repaired, but the overall customer service fell far below my expectations. Better communication, honesty about repair options, and treating customers’ questions with respect would have made a significant difference. I hope this feedback is taken seriously so future customers receive the level of professionalism and transparency they deserve.

Good experience all the time

Got me in and out in a reasonable time

They were done in a timely manner.